The Waterfront Suites - Heritage Collection - Paihia

The dining options were good, with lots to choose from 👍.

The one bedroom unit had everything we needed- sky tv, washing machine and good heating! Located on the ground floor by the pool easy access out onto the street and the middle of Paihia.

The third night was a bit pricey! Being on the ground floor there was no view and for the money you expect a bit more. With it being winter the pool was not used much, in the summer these lower apartments would not be very private or quiet!

Brand-new and well-appointed room, I thoroughly enjoyed the hotel!

everything suited the needs, had a really really nice stay for 3 nights. everything was excellent, marvellous location so close to main centre, the staff were superfriendly. the food was delicious with a huge variety of choice!

The place is located in a beautiful area, right in the center with plenty of restaurants, shops, and local attractions nearby and offers a wide variety of delicious food.

The high quality facilities and ambience of the unit.

Great location and facilities

Great place. Only one small thing against - aircon unit on roof above our bedroom went all one night with audible hum in the room. Unit would be better located over a kitchen rather than a bedroom. Only went one night as place was largely empty.

Ideal location close to the town center and waterfront. Can't beat it! 🏞️ Plus, there's a massive mosque just 3 km away.

The services are exceptional, including a well-maintained pool. The location is marvellous, near the bay, restaurants and shops and pier and restaurants, you cannot beat it

The reception staff are always pleasant and welcoming. The rooms are always very clean. The location is perfect for parking ones car and walking to restaurants and shops.

We both loved it. the place is wonderful and suited fine. the staff were genuinely helpful and very responsive throughout our stay. the room was brand-new and stylish. Had smoke detectors for safety.

The completeness of the suites, fantastic facilities in the room...great decor, the 'welcome note' when I arrived provided a personal touch and then to receive a sweet treat blew me away. The staff were friendly, easy going and very helpful.

The parking sign out front of the hotel was too small to see when driving past, perhaps making it bigger would aid visitors...also the numbers on each suite were hard to find.

We used The Waterfront Suite as a base to explore the Bay of Islands.We went on a boat cruise around the Islands. We drove our car across to the other coast in a round trip that included a car ferry ride. We took the car ferry across to Russell from Pahia and spent the day in Russell exploring and having lunch at the Duke of Marlborough Hotel.

The Waterfront Suites were a little disappointing, although everything had thought of, the bed was very hard, the unit was serviced but it was just a quick go through, the bed was not properly made, cushions were not put back on. We had a gale come through one night and a blackout, there was no provision in a all electric unit for this. No candles, torches etc. The unit was access by card to go in, and press button to go out and these did not work. Our entry was straight onto the pool and the access by card was necessary for safety pool reasons, but very dangerous in a blackout as nothing worked.

The accommodation had a very central location right next to the centre of Paihia. Suite with a huge shower, bathroom, for instance was ready when we checked-in.

The views out over the water, close proximity to shopping, jetty, restaurants etc. Lovely big room.

All of the above

The location is great, just across the road from the beach. the room was spacious and nicely decorated. the bed was incredibly comfortable.